The internet speed needed to join live sessions in the SmartStudio with Virtuoso.
We recommend as a minimum that you have the following internet speeds when joining the SmartStudio:
- 5mbps download speed
- 2mbps upload speed
You can check your internet connection here at fast.com if you want to see what speed you are currently getting from your connection.
If your internet is showing less than the minimum speed above then you may experience problems with both video and audio during the live session. To improve your speed you could try resetting your router, moving closer to your internet router or connecting directly to your router using an ethernet cable. Check out our article here on weak internet connections.
You can reduce the quality at the top of the SmartStudio window and this should create a smoother experience for you.
NB: you may notice video is a bit less sharp and the audio a little less clear.