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Technical & Live

Technical & Live

Technical queries and our live sessions on the Virtuoso Stage

Setup

Do I need to bring anything to the lesson?

How do I upload/change my avatar on the Virtuoso Stage?

What happens if my laptop/computer breaks/shuts down during a session?

Can I log in using an iPad or smartphone?

What is the minimum download speed required to join the session?

How do I join a live session?

My internet connection is weak, can I still enter the Virtuoso Stage?

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Live sessions

What is the Virtuoso Stage?

What is the difference between an active seat and an observer seat?

How can I watch back live sessions?

How do I get support on the Virtuoso Stage?

How do I access Virtuoso live sessions?

What happens if another attendee or host makes me feel uncomfortable?

Do I get live sessions as part of my Virtuoso Membership?

Why is my view locked on the Virtuoso Stage?

How do I leave the Virtuoso Stage once a session has finished?

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Audio

Why am I hearing audio echo during a live session?

I can't hear the host. What should I do?

Visual

I can see coloured bars where the camera views are supposed to be

My camera isn't working, what should I do?

Do I need to have my camera on?

Interactivity

Can I have a 1 to 1 conversation with the host/teacher?

How do I draw on the whiteboard?

Video player

What to do if my videos aren't loading?