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Help Center
Technical & Live
General
FAQs
Account
Emails & passwords
Profile
Billing
Technical & Live
Setup
Live sessions
Audio
Visual
Interactivity
Video player
Courses
Technical & Live
Technical queries and our live sessions on the Virtuoso Stage
Setup
Do I need to bring anything to the lesson?
How do I upload/change my avatar on the Virtuoso Stage?
What happens if my laptop/computer breaks/shuts down during a session?
Can I log in using an iPad or smartphone?
What is the minimum download speed required to join the session?
How do I join a live session?
My internet connection is weak, can I still enter the Virtuoso Stage?
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Live sessions
What is the Virtuoso Stage?
What is the difference between an active seat and an observer seat?
How can I watch back live sessions?
How do I get support on the Virtuoso Stage?
How do I access Virtuoso live sessions?
What happens if another attendee or host makes me feel uncomfortable?
Do I get live sessions as part of my Virtuoso Membership?
Why is my view locked on the Virtuoso Stage?
How do I leave the Virtuoso Stage once a session has finished?
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Audio
Why am I hearing audio echo during a live session?
I can't hear the host. What should I do?
Visual
I can see coloured bars where the camera views are supposed to be
My camera isn't working, what should I do?
Do I need to have my camera on?
Interactivity
Can I have a 1 to 1 conversation with the host/teacher?
How do I draw on the whiteboard?
Video player
What to do if my videos aren't loading?