I can't hear the host. What should I do?

What to do if you can't hear the host or teacher in a Virtuoso Stage live session.

If you can't hear the host when you join your session, please check that you are logged in
on a laptop or tablet and that your headphones or speakers are connected and working.

If you can't hear the tutor:

• Leave the session using the button in the top right of the Virtuoso Stage interface
• Select your audio devices on the left
• Go to set up and perform the microphone and speaker tests
• Make sure that you can hear the speaker test and that you can hear yourself
• If your tests are successful, you can rejoin the class with confidence that your audio
  is working
  
  

If your issues persist, please let us know in the chat in the top right corner menu in the Virtuoso Stage shown by the conversation bubble.