I can see coloured bars where the camera views are supposed to be

Guidance on what to do if you see coloured bars where a camera is supposed to be during a live session in the SmartStudio.

SMPTE coloured bars image

If this view does not fix itself after a few seconds, please log out and log back into the session. This should resolve the issue. You should also check your internet in case you are experiencing a poor connection.

If you are still having issues, please get in touch using the chat function in the SmartStudio so we can help you.

It's just possible that one of our camera feeds might be refreshing and we may already see the same on our end. If so, the view will return shortly.